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What should I do if my package is lost?

April 24, 2022

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What should I do if my package is damaged during shipment?

April 24, 2022

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What is Age Verification? How to verify my age?

April 24, 2022

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How to cancel my order?

April 24, 2022

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How long can I receive my order?

April 24, 2022

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Can the product be delivered after I make my payment?

April 24, 2022

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Can I change my shipping address after the order is shipped?

April 24, 2022

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Where do I check the logistics status after the order is shipped?

April 24, 2022

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Why hasn't my order been shipped yet?

April 24, 2022

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Where do you ship the products from?

March 27, 2020

Your products will be shipped from the RELX UK domestic warehouse located in Bristol.

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What shipping method do you provide?

March 27, 2020

Normally we ship package via Royal Mail/Hermes, depending on its different logistics efficiency. If any requirement, please contact our customer service.

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Do I need to pay import tariffs by myself?

March 27, 2020

Generally, the tariffs need to be borne by the buyer upon clearance before entering a UK warehouse. You don’t have to pay for tariffs.

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